We currently ship within Indonesia only.
All Arkelora products are made to order. Orders will be produced first, then shipped after the production cycle is completed. As a result, shipping will take place at the end of the following month after the order is placed.
We partner with trusted local couriers to ensure safe and reliable delivery. Shipping costs are calculated at checkout based on destination and package size.
Estimated delivery times may vary depending on location and courier conditions.
At this time, we do not offer international shipping. Our focus is on serving customers within Indonesia to ensure quality control and reliable delivery.
1. Eligibility for Returns
Returns are accepted within 7 days of delivery.
To be eligible for a return:
As our products are made to order, returns are handled carefully and evaluated on a case-by-case basis.
Step 1:
Contact us via email with your order number and the reason for the return.
Step 2:
Once your return request is approved, we will provide instructions and a return shipping address.
Step 3:
Ship the item back to us using a trackable shipping service.
Return shipping costs are the responsibility of the customer.
Once we receive the returned item, it will be inspected to ensure it meets return eligibility
requirements.
If approved:
If the item is not shipped back within 7 days after return approval, the return request will be
considered void and closed.
We are unable to issue refunds or exchanges if:
We encourage customers to review product details carefully before placing an order.
if you have any questions about sizing, materials, or production timelines, feel free to contact us
prior to purchasing.